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The issues arising from reviews, complaints and suspensions can be challenging and potentially involve difficult and uncomfortable conversations. The rules and best practice in these areas has also changed significantly over the last year. The aim of the workshop is to provide all managers (District Commissioners, District Explorer Scout Commissioners and Group Scout Leaders) an update on the changes and the tools and confidence to handle them effectively and confidently.

At the end of the workshop participants should:

  • Appreciate the role that effective review and complaints handling plays in retaining adults in Scouting.
  • Understand their role in managing and carrying out effective reviews.
  • Be able to handle complaints management from inside and outside Scouting.
  • Understand how to operate the Scout Association’s Suspension Process
  • Have had the opportunity to share good practise and individual experiences across Groups and Districts.

The workshop will be highly practical, focusing mainly on inter-personal and management skills. There will also be the opportunity to share experiences between participants (in confidence). At the end of the workshop, you will go away with a large number of practical resources to help you implement the ideas covered.

Everyone is welcome, whatever your management experience.

Where is it held?

Tolmers Scout Activity Centre,
Tolmers Road,
Cuffley,
Hertfordshire,
EN6 4JS

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Unfortunately this course has already taken place. Please view our full training calendar to find alternative course dates.

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AMC information updated
11th October 2017