Customer Notice: Centre Closures

Updated: Jun 8, 2020

Customers of Harmergreen Wood, Phasels Wood, Tolmers and Well End

Having reviewed the latest advice from the Government and their initial suggested timetable and guidance for the easing of the current Covid 19 lockdown, we have taken the decision that our Hertfordshire based Activity Centres will continue to be non-operational through to the 1st September 2020 at the earliest.

Whilst we appreciate this news is potentially disappointing, we take the safety of our users seriously and we want to ensure that we only resume delivery when we are confident all reasonable measures are in place to assure this.

As yet, sector specific guidance relevant to the delivery of outdoor activities and residential experiences has not been issued by the government. We are contributing to the consultation process through our links with various sector bodies, and as soon as the guidance is available to us we will begin to consider our plans for resuming operations after the 1st September.

For existing bookings up to the 31st August, you will have the option to transfer your deposit to a later date or request a refund.

Should you wish to transfer your booking to a later date, we will transfer your deposit to another booking up to the 31st December 2021. These transfers will be allocated based upon the date that they are initially requested and subject to availability.

Thank you for the understanding that you have shown the limited number of team members who continue to care for our Centres and provide an office service. Please continue to support them as they work through this process and continue to show understanding if responses are not as fast as you would usually expect.

We will periodically provide further updates subject to Government advice and look forward to providing you with outdoor adventurous activities in the future.

Mark Jefferson

Activity Centres Management Committee Chair