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Go-Live

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Support as we plan, prepare & start to use our new Digital Tools.

Transforming our Volunteer Experience - click here

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A warmer welcome for everyone.

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  • Redesigning the appointments process.

  • Introducing a welcome conversation.

  • New digital recruitment tool

  • Improved self-service for new volunteers.

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Simplifying how we volunteer together.​

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  • Team-based approach allowing tasks to be shared.

  • Clearer purpose and responsibilities of teams.

  • More flexible volunteering.

  • New digital tool for adult volunteers.​

More engaging learning.​

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  • Reviewing current training and moving to learning.

  • New digital learning tool with personal and engaging content.

  • Includes new co-designed Safeguarding learning.

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Supporting Digital Tools - click here

Easy to use and mobile-friendly.

Specialist functionality

Single Sign On

Digital first, but not digital only

Fewer steps and less administration

Continuous improvement over time

Scouts.org.uk Website​​

Volunteering Opportunities​

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  • Better able to attract more volunteers through a wide range of channels.

  • Clearer information upfront about roles, responsibilities and what to expect.​

My Membership​

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  • Reduced administration (including references and disclosures)​

  • Improved visibility of information.

  • Easier to manage processes eg. Permits and Awards

My Learning​

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  • More accessible, engaging and enjoyable learning.

  • Easier reporting and management of learning.

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Centre Support Model - click here

TIER 0​

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End Users

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'How do I reset my password?'

'Why is my role now X?'

'How do I apply for a permit?'

TIER 1​

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Local Go-Live Support Teams

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Support users with digital tools

Answer basic questions about changes (roles, teams, process)

Answer queries on cultural roles

Go-Live Support Options

 

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1) Complete the enquiry form below.

      We will contact you by your selected method.

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2) Phone Support

     0208 236 0040

     available Mon - Fri, 9am - 12pm

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3) Whatsapp

     07495 431 183

     available 24/7

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TIER 2​

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Support Centre & HQ Staff

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'My data isn't right'

'I can't access something I need to'

'Something isn't working'

Feedback on changes and system

TIER 3​

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IT Support and HQ Staff​

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Service issues

System admin (role, process configuration)

HQ roles and access

Major cultural/process issues

DISTRICT GO-LIVE CONTACTS

Bishop’s Stortford

William Compton (DC) / Maureen Hargrave

Contact the Bishop's Stortford Go-Live Team

 

East Herts

Any Barnard / Gill Pearce

Contact the East Herts Go-Live Team

 

Elstree

James Pugh (DC) / Simon Pyzer / Paul Norman

Contact the Elstree Go-Live Team

 

Harpenden

Russ Brooks (DC) / Alison Totty / Chris Tickler / Jackie Agg

Contact the Harpenden Go-Live Team

 

Hemel Hempstead

Margaret Griffiths (DC) / Nickie Davies / Dave Gilden / John Larkin

Contact the Hemel Hempstead Go-Live Team

 

Hertford

Chris Searle (DC) / Arthur Lewis / Ian Smith

Contact the Hertford Go-Live Team 

 

Hitchin

Tony Hankin / Tina Hay / Ben Pearson

Contact the Hitchin Go-Live Team

 

Letchworth & Baldock

Rob Coldrey (DC) / Chris King / Wendy Tierney

Contact the Letchworth & Baldock Go-Live Team

 

Mid-Herts

Tony Lyall (DC) / Linda Hansan / Keith Ingrey

Contact the Mid-Herts Go-Live Team

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Potters Bar

Laurie Cahill-Smith / Sophie Burden

Contact the Potters Bar Go-Live Team

 

Rickmansworth & Chorleywood

Martyn Gowing / Paul Stevenson

Contact the Rickmanworth & Chorleywood Go-Live Team

 

Royston

Carole Rhind (DC) / Stuart Sharpe

Contact the Royston Go-Live Team

 

St Albans

Annette Payne (DC) / Caroline Atkins / Ben Clewett / Alex Halliday /

Ian Burnett / Andrew Hill / Gavin Bray / Stuart Vowles

Contact the St Albans Go-Live Team

 

Stevenage

Steve Skittrall / Jordan Dutt

Contact the Stevenage Go-Live Team

 

West Herts

Ian Cutler / Stephen Spall

Contact the West Hert Go-Live Team

 

Ware

Paul Stretch (DC) / Kaz White

Contact the Ware Go-Live Team

 

Watford North

Jack Mawhinney (DC) / Keith Rogers / Chloe Rogers

Contact the Watford North Go-Live Team 

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Watford South

Chris Turnbull (DC) / Toby Hancocka

Contact the Watford South Go-Live Team

New system and process training for Volunteers - click here

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  • Live sessions

  • Suite of guides

  • Step by step written guides

  • Videos for all functions within digital tools all available online

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